At Surf Style, we want you to love your purchase. If you're not completely satisfied, we’re happy to offer returns and exchanges within our policy guidelines. Please review the details below to ensure a smooth return process.

Return Eligibility

We accept returns within 30 days from the purchase date. To be eligible for a return, items must be:

  • Unworn, unwashed, and unaltered.
  • Returned in their original packaging with all original hangtags attached.

Items marked as Final Sale—including in-store gift cards and eGift cards—are not eligible for return, refund, or exchange.

Return Process

U.S. Returns

To initiate a return, visit our Return Portal and follow the provided instructions. A prepaid return shipping label will be issued for eligible returns. All returned items are subject to inspection. If an item is returned in an unsuitable condition, we reserve the right to refuse the return.

International Returns

For international orders, customers are responsible for all return shipping fees, duties, and taxes. Returns must be shipped using a trackable postal service to:

SURF STYLE E-COMMERCE INT. RETURNS
4100 North 28th Terrace, Warehouse C
Hollywood, FL 33020, USA

Once the return is shipped, email the carrier and tracking details to customerservice@surf-style.com.

Refund Policy

Refunds are processed within 7–10 business days of receiving your return (up to 21 business days for international returns). Refunds are issued to the original payment method or as store credit if selected during the return process.

Refunds do not include:

  • Original shipping costs
  • A $8 restocking fee for U.S. returns
  • Shipping protection fees, which are non-refundable

Store credits issued for online purchases cannot be used in Surf Style physical stores.

Exchange Policy

Once we receive your return, an exchange will be automatically processed. You’ll receive an email confirmation once your replacement item ships.

Damaged or Defective Items

If your item arrives damaged or defective, you must contact customerservice@surf-style.com within 7 business days of delivery to report any manufacturing issues. Upon review and approval, we will process an exchange for the damaged item.

Damaged items are also eligible for return or exchange within the 30-day return window (from the purchase date). After this period, no returns or exchanges will be accepted.

Buy 'X', Get 'Y' Policy

If your order included a 'Buy $X, Get Y Free' promotion and you decide to keep items totaling less than the required offer dollar amount ($X) after a return, please be aware of the following options:

  1. Return the Promotional Item (Y): If your retained items total less than $X, you should return the free promotional item (Y) to proceed with your refund.
  2. Maintain Offer Threshold: Alternatively, the total value of the items you keep after the return must equal or exceed the promotional dollar amount ($X) to retain the free promotional item (Y).

Shipping Protection

We offer hassle free return coverage with your purchase that allows you to get free return shipping labels with any qualifying order (excludes final sale items). If you decline the hassle free return coverage, you will be able to purchase a label at our great rates in the return portal.

For further assistance, please contact customerservice@surf-style.com or visit our Frequently Asked Questions (FAQ) page.